Everything you want to know.

UK: 2-3 working days via Royal Mail Tracked 24/48. Same-working-day dispatch when ordered before 2pm.

You'll get a tracking number by email when your order ships.

Free UK shipping on orders over £75. Below that, standard Royal Mail rates apply (usually £3.95 Tracked).

Not at the moment. We're UK-only on the website. Dubai-based salons can DM @popofbeauty_ for our Dubai partnership programme.

If it's been 5+ working days since your dispatch email and Royal Mail tracking shows nothing, message us. We'll sort it. Either we re-send or refund, your call.

30 days from delivery. Unopened products: full refund. Opened/used products: case-by-case (genuine issues are always covered).

Hygiene-sensitive items (lash trays, applicators) can't be returned once opened unless faulty. Standard hygiene rule for the industry.

Email a photo to us within 7 days of delivery and we'll replace it. No questions, no quibbling. Cracked bottles and damaged trays happen, we own it.

Once we receive the return: 3-5 working days for the refund to hit your card via Stripe.

Get your essential products on auto-restock at 10-15% off. Pick the frequency (4, 6, 8 weeks). Delivered automatically. Pause or cancel any time from your account.

Available on glue, growth serums, primer, shampoo, sealant, and select bundles.

Log into your account, click "Manage subscriptions". Change frequency, skip a delivery, swap products, or cancel entirely. Takes 30 seconds.

Yes. From your account, "Add product" before your next delivery date. We'll batch them together so you don't pay double shipping.

No. Subscription items are already discounted (10-15%), so promo codes don't stack on top. SWITCH20 and WELCOME10 work on first one-time orders only.

0.5 to 1 second in optimal conditions (40-60% humidity, 18-22°C). If your room is drier or cooler, dry time goes up slightly. Run a humidifier or use a primer to compensate.

4-6 weeks if stored properly (airtight container, 18-22°C, away from direct sunlight). After that, viscosity changes and retention drops. This is why we recommend Subscribe & Save: get a fresh bottle before the old one degrades.

Most common causes (in order): glue is past its prime, room humidity is wrong, primer step skipped, sealant step skipped, client aftercare. Check those first.

If you've checked all five and you're sure the products are the issue, DM us. We'll talk through your workflow.

It's low-fume. Standard cyanoacrylate adhesive (the only thing that actually retains lashes long-term). If you or a client has had allergic reactions to lash glue before, we recommend a patch test 24-48 hours before a full set.

Latte: lightest, for blonde clients and very light brunettes. Photographs as honey-brown.

Mocha: mid-tone, for ash brown and medium brunette. Most popular tray.

Espresso: deepest brown, for dark brunette and black-haired clients who want softer than full black. Reads as dark chocolate.

D Curl, 0.05 diameter. Mixed and single lengths available. The same fan-ability as the standard D Curl trays, just in three brown shades.

Most techs charge a £10 upcharge per Coffee set on top of their normal rate. Clients pay the upcharge happily because the result photographs noticeably more natural than black on lighter clients.

Yes. All POP courses are accredited and recognised for insurance. Course details are listed on each course page.

Both. Online courses are self-paced, accessed via login. In-person courses run from Poppy's studio, Manchester. Limited availability, book ahead.

Classic Lash Extensions. It's the foundation course. After that you can layer Hybrid, Russian Volume, Brow Lamination as you grow.

Also worth pairing with our New Tech Starter Kit (everything physical you need to learn on, including a practice mannequin).

Apply via the ambassador page. We review weekly, decisions within 7 working days. Active UK lash techs with real client work get prioritised.

No. Real client work matters more than follower count. A 600-follower tech who posts client transformations weekly will get in faster than a 10K influencer who doesn't lash.

10-25% personal discount (depending on tier), 10% commission on referred orders, monthly Instagram features (VIP tier), POP Fam WhatsApp access (VIP tier). Full breakdown on the ambassador page.

You'll get a dispatch email with a tracking number. Or log into your account, "Orders" tab, click the order. Status updates from Royal Mail show there.

Account login page → "Forgot password" → enter your email. You'll get a reset link within a couple of minutes (check spam if it doesn't arrive).

The loyalty widget at the bottom of the screen ("POP Loyalty Rewards"). Click it, log in, see your points balance and how to redeem.

Log into your account, "Addresses" tab, edit. Make sure to update before placing your next order or before your next subscription delivery date.