How to Switch Lash Supplier Without Losing Your Retention

Guide

How to Switch Lash Supplier Without Losing Your Retention

Poppy · 5 min read

Switching glue is the thing every tech is scared to do. One bad set and your client messages at midnight. But staying on a bad supplier is costing you more than a weekend of adjustment. Here's how to switch properly.

Step 1 — Sample first

Do not commit to a full bottle before trialling on 2-3 clients. Sample glue is exactly this — sample-sized so you can test.

Sample Glue

TRIAL FIRST

Sample Glue

Trial our 0.5-1s adhesive before committing to a full bottle.

Shop Sample — £2.99

Step 2 — Know what you're switching to

Our adhesive is 0.5-1s dry. If you're used to 2-3s glue, you'll feel fast. Hands adapt in 2-3 sets. Don't panic when lashes stick sooner than expected — that's the point.

Step 3 — Set up environment

  • Humidity 40-75%
  • Temperature 20-25°C
  • Shake glue 60 seconds before opening
  • Dispense fresh drops every 20-30 minutes

Step 4 — Add primer + Superbonder day one

Don't switch just the glue. Add the full workflow at the same time. You'll compare old adhesive (no workflow) with ours (full workflow). Difference is undeniable.

Step 5 — Track your first 5 clients

Message each at day 14 and day 21. Ask how retention is. 4 out of 5 reporting improvement = switch confirmed. 3+ reporting drops = back to Step 3 (environment issue).

The shortcut

Our Switch Kit is designed exactly for this transition. Glue, primer, superbonder, sample tray, retention stack — at 20% off.

Switch Kit

THE SWITCH KIT

Save 20% — everything you need to make POP your new home brand

Trial the full workflow without the upfront cost.

Shop Switch Kit

Don't do this

Don't switch on a booked-out weekend. Mid-week.

Don't skip sampling. Bottles aren't returnable once opened (hygiene industry-wide).

Don't blame the glue after 1 client. Three sets minimum.

Poppy x

DM @popofbeauty_ if you want to talk through the switch.

Switch without the stress.

The Switch Kit covers your first 2 weeks at 20% off.

Try the Switch Kit